This website is owned and operated by Vesta Partnerships Ltd trading as Geoform Groundworks a limited company registered in England and Wales, under company number 06748016 and registered at Ground Floor, Building A, Green Court, Truro Business Park, Threemilestone, Truro, Cornwall, TR4 9LF. This policy applies only to your use of our website only. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
We are committed to safeguarding your personal information and we comply with all data protection laws including:
- The Data Protection Act 2018
- The GDPR – General Data Protection Regulations
- Any regulations made under or to supplement either of the above, relating to the personal information that we collect about you
Personal data is defined by the Data Protection Act 2018 and the GDPR (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The terms personal data and personal information are used interchangeably.
We may collect personal information when you:
- Visit/access our website
- Contact us by telephone, email, SMS, letter or any other form of messaging
- Access information about our developments and/or new homes via a third-party provider, such as a property portal e.g. local agent portals, Rightmove or others
- Whenever you enter into any transaction with us, whether it’s in person or any other way, and if you request information from us with a view to entering into a transaction with us
For example, this may include your:
- Name
- Email address
- Postal address
- Telephone or mobile number
As well as information about:
- Your use of our website
- The purpose of your visit to our website or the reason you made contact with us
This policy also covers our use of any of your personal information, whether provided to us in person, over the phone, via email, SMS or any social messaging, via website contact forms, property portals or in other correspondence.
Requests for additional information
Sometimes we will require you to provide further personal information. This may be if you are purchasing or thinking about purchasing a home from us, or if you ask us to contact you with properties/developments that may be of interest to you. Whenever we do this, we will tell you why we are collecting this information and how we will use it.
Queries via social media
Our social media pages, are monitored by members of our staff. They pass any customer queries, questions or complaints onto the most appropriate person in our team, so that we can respond accordingly.
IP addresses
If you contact us online, we may monitor the type of device used by you. This may include specific identification, such as your IP address.
Call monitoring
We reserve the right to record calls for training, monitoring and quality purposes.
Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times. We do not sell personal data to third parties and will only use your personal information to provide you with information which we believe will be of interest to you.
In addition, we may use your information to:
- Contact you: If you have indicated a specific interest in a service, or a particular area in which we offer relevant services.
- Provide a relevant service: If you have contacted us for a specific purpose or accessed our services by completing a website contact form and not opted out, we’ll take into account your perceived preferences for specific types of service. In the event that you do not wish to receive this personalised service, you can unsubscribe from our emails or similarly contact us as set out in Section 10 of this policy.
- Tailor our service to your location: With your permission, we may use IP addresses and device identifiers to identify your location. We will use this for general, depersonalised statistical purposes. We may also use this information to direct you to specific developments/properties in your area.
- To improve our service. We provide information to third parties for research, market research and analytical purposes. These activities will be undertaken to help us to improve and promote our products and services and provide consumer insight. No personal data will be publicly available.
Please rest assured that any personal information given to us fora specific use or purpose will not be used for any other purpose without your notification and (where appropriate) permission.
We may contact you:
- For legitimate purposes aligned with our contract.
- In relation to a previous communication from you. This includes any comment or complaint concerning us, our services, or any previous contact we may have had with you.
- If you requested further information about our services, whether directly through us or via a third-party provider.
- If you have expressed an interest in a specific product or service.
- To provide you with additional information concerning a specific product or service, similar to those in which you have expressed an interest.
- For marketing purposes if you have chosen to receive a service from us by completing one of our website forms and not opted out, in accordance with this policy.
We will only contact you for marketing purposes, via email, SMS or phone, if you have agreed to this or where you have requested a service from us and not opted out. You can easily unsubscribe from any of those sources at anytime. We will deem a service request to be any of the following:
- Completing our online contact form – using our form on the website to send a message
- Call-back request – when you request us to call you back to find out more about our services.
Information emails/SMS/phone calls
We offer information by email, telephone and SMS concerning our products and services.
Tailoring our service to you
We may personalise our communications with you based on the information you provide to us and the information we obtain when you use our website and other platforms.
Third parties
We do not allow the information we hold about you to be used for advertising purposes or contact from third parties.
Your information will be kept private and confidential, except where we are obliged/permitted to share it with third parties by law (e.g.Government bodies, law enforcement agencies and similar). We will retain your information within Geoform, except:
At your request. If you have requested that we share the information with you or have given your permission.
To fulfil our contractual/similar obligations to you. This could include:
- With a consultant or a subcontractor appointed to carry out/required to carry out work to a site on which we are operating.
- To any of your advisers in connection with any contract or transaction entered into with us for the purposes of performance of our obligations.
- For statistical or similar analysis in relation to the purchase or use of our products or any service we provide.
Keeping you in the know
When you enter into a contract with us, we will set out as comprehensively as possible the purposes for which we may use your personal information in order to fulfil our contract with you and address any issues relating to our performance.
Destroying data
Whilst not sharing your personal information, we may use suitable and accredited third-party organisations specifically for the purpose of destroying or deleting any personal data.
If you are under the age of 18, you should obtain your parents’ or guardians’ permission before you contact us. It is unlikely that we will be in a position to provide you with any information which may assist you, or be relevant to you, until you reach the age of 18.
This is dependent upon its purpose, or the amount of time set out in the contract you enter into with us.
- Entering into a contract: If you enter into a contract with us, we will hold your information for a maximum of 12 years from the date of completion of that project.
- Anti-money laundering: In the event that you provide us with personal information so that we can fulfil any anti-money laundering obligations, we will retain such information for a period of at least 5 years, in order to fulfil our legal obligations.
- If you contact us: If you get in touch regarding any of the services we provide – whether we receive such contact directly from you or via a third party – we will retain your personal information until whichever of the below happens first:
- You request that we delete it: We will need to retain a record of your request to be deleted.
- A maximum period of 7 years: From the date that you last made contact with us – directly or via a third-party – in relation to any of our properties or developments, unless required otherwise to fulfil our legal and regulatory obligations.
We will use all reasonable efforts to delete (aside from the note of your request to be deleted) all information in our possession which constitutes, in our reasonable opinion, personal data belonging to you.
Deletion of personal data “Right to be forgotten”
It is your right to request the deletion of your personal data from our records, except (as explained above) if it is necessary for us to perform our legal obligations or contractual obligations to you or another third party.
Keeping your details accurate
You have the right to ask us to rectify any personal data we hold about you which is inaccurate or incomplete.
Sending a request
A request for the deletion or correction of personal data should be addressed to the Data Protection Officer at our registered office, or by email to
hello@geoform.uk. Please note that while we always strive to comply with any requests you make, we cannot guarantee to action any request for the deletion or rectification of your personal data if it is not made using the method outlined above.
What do we do?
Within reason, we will aim to make anonymous and/or delete any of the personal data which we hold in relation to you. It is in the nature of digital or computer records that we cannot guarantee that every trace or record of your personal data will be removed, but we will delete it as far as it is reasonably possible for us to do so.
Third party platforms
If you wish to be deleted from or want to ensure your details are accurate with any third party owned platform, you will need to contact them directly. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore advise you to review them.
Under the GDPR, you have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected.We may require you to prove your identity (with two documents of approved identification) before searching our records. You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. At the present time, the information will be provided to you within one month from the date the request was received (subject to reasonable extension depending on the specific nature of the request). The amount we charge and the period of time in which we are able to action your request may alter by law.
Identification that we accept
The following are examples of the type of identification that wecan accept in order to process your information request:
- Passport
- Driving licence
- Birth or marriage certificate
- Utility bill (dated within the past 3 months)
- Bank statement (dated within the past 3 months)
Please note, if we have previously established your identity and it matches the information you provide, this may be sufficient for the purposes of actioning your request. If you have not previously provided us with identification, then we may require you to provide copy documentation of the examples listed above in order to process your request. So that we avoid any delays to your request, please address any questions concerning our privacy policy to the Data Protection Manager at the registered office set out above or using the email address
hello@geoform.ukDepending upon your location, different privacy rules may apply asa matter of law. These are presently harmonised within the EU, but you should note that any personal information that we use or process is done so in accordance with the law applicable in England, Wales or Scotland, as appropriate.
We may change this privacy policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in away that affects personal data protection. Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the privacy policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up to date.
